Support

Shipping & returns

Last updated September 2026.

Shipping

Standard shipping is free on every order within the United States — no minimum. There are no shipping charges at checkout.

Processing time

Orders are typically prepared for shipment within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email when your order is placed and a tracking number by email once it has shipped.

Delivery estimates

After processing, standard U.S. ground delivery generally takes 3–7 business days depending on your location and the carrier. Actual delivery times may vary, particularly during high-demand periods or severe weather. At launch we ship within the United States only; international availability may be added in the future.

Order changes and cancellations

Need to change an address, quantity, or cancel an order that has not shipped? Contact us through our contact page as soon as possible and include your order number. We cannot guarantee changes once an order has entered fulfillment.

Returns

If your order arrives damaged, incorrect, or defective, or if you are not satisfied with an unopened product, contact us through our contact page within 30 days of delivery with your order number and, for damaged or defective items, photos of the product and packaging. Our customer care team will confirm eligibility and return instructions.

For safety and regulatory reasons, opened supplement products cannot be resold; unless your item arrived damaged or defective, we ask that returns be unopened and in their original condition.

Refunds

Once an approved return is received, refunds are issued to the original payment method. Please allow a reasonable processing period after we receive the return; your bank or card issuer may take additional days to post the refund. Original shipping charges do not apply, since standard shipping is free.

Subscriptions

You can skip, pause, or cancel a subscription at any time before the next renewal is processed. Manage your subscription from your account, or message us through our contact page and we will take care of it. Changes made after a renewal has been charged apply to the following cycle; contact us right away if you believe a renewal was charged in error.

Undeliverable packages

If a package cannot be delivered because of an incorrect or incomplete address and is returned to us, we will contact you to confirm the correct details and arrange reshipment. Please double-check your shipping address at checkout.

Contact customer care

For anything about an order — shipping, returns, subscriptions, or product questions — message us through our contact page and include your order number when you have one.